Terms Of Service

01About these terms

These terms are an agreement between you and PrimeFloAI (“PrimeFloAI”, “we”, “us”, “our”), an Australian business. They apply when you use our website at primefloai.com and the demo pages linked from it (together, the “Site”), request a demo, book a call or buy our services. By doing any of those things, you agree to these terms.

If you use the Site or our services for a business, you confirm that you’re authorised to agree to these terms for it, and “you” includes that business.

When you become a client, we’ll also agree a written proposal, quote or service agreement with you (your “Proposal”). If your Proposal and these terms conflict, your Proposal wins.

02Our services

We design, build and run AI automation systems for businesses, such as database reactivation, speed-to-lead, out-of-hours, review and abandoned-cart campaigns. Descriptions on the Site are general. The exact scope, deliverables, price and timing of any work are set out in your Proposal.

We’ll provide our services with due care and skill, and we may update or improve the way we deliver them over time.

03Free demos and calls

• Free and no obligation. Requesting a demo or booking a demo call costs nothing and doesn’t commit you to anything.
• Built by AI. We build your demo automatically from your public website, so it may contain mistakes or leave things out. It’s a preview of what our systems can do, not a finished product or advice.
• A simulation. The demo runs in your browser and doesn’t send texts, calls or emails to real people.
• Don’t share sensitive information. Please don’t type financial, health, identity or other sensitive details into a demo chat.
• Who can see it. Anyone who has the link to your demo can open it, so share it only with people you choose.
• Limits. To keep demos available for everyone, we may limit how many you can request, decline a request, or take a demo down at any time.

04Using our site

You may use the Site for lawful purposes. You must not:

• submit false information, or request a demo for a business you’re not connected with;
• use bots, scrapers or automated tools to submit forms, copy content or overload the Site;
• try to break, probe or get around our security, rate limits or spam protection;
• try to make a demo agent produce unlawful, harmful, misleading or offensive content; or
• copy, resell or reverse engineer the Site, our demos or our systems.

05Your website and content

When you request a demo, you confirm that you’re connected with the business whose website you give us. You allow us to read that website’s public pages, wording, branding and logo, and to use them to build and show your demo.

When you’re a client, you allow us to use the content, data and branding you provide only to deliver our services to you. You remain the owner of it.

06If you become a client

To get good results, we need your help. You agree to:

• give us accurate, up-to-date information about your business, offers and customers;
• review and approve campaign messages, offers and booking details before they go live, and tell us promptly about any changes;
• give us the access we reasonably need to the tools and accounts we connect to; and
• make sure every offer, price and claim in your campaigns is true and something you can honour.

07Messaging laws and consent

Our campaigns contact your leads and customers by text message, email, phone or chat. The laws that govern this are strict, and you’re responsible for the contact lists you give us. You confirm that:

• you collected every contact’s details lawfully and have their consent, or another lawful basis, to contact them in the way your campaign does;
• your lists don’t include anyone who has opted out or who you otherwise aren’t allowed to contact; and
• you’ll comply with the laws that apply to you and your contacts, which in Australia include the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and the Privacy Act 1988 (Cth), and overseas may include laws such as the US TCPA and CAN-SPAM Act, Canada’s CASL and the UK and EU GDPR and PECR.

Campaigns we run for you identify your business and give recipients a simple way to opt out. We honour opt-outs promptly, and we may pause any campaign we reasonably believe breaks the law or puts recipients at risk.

08Fees and cancelling

Our fees, billing schedule, currency and payment terms are set out in your Proposal or invoice, plus GST where it applies. Unless your Proposal says otherwise, invoices are due on the date shown on them, and we may pause work while an invoice is overdue.

We don’t lock clients into long-term contracts. Your Proposal explains how to cancel ongoing services and any notice period. Fees for work already done, or for a billing period that has already started, aren’t refundable except where the law requires.

09Results and examples

The figures on the Site, such as reply rates, revenue generated, leads reactivated and timeframes, are drawn from past client campaigns. They show what’s possible, not what you will get. Your results depend on things like the size and age of your database, your offer, your market and how quickly you follow up with leads, so we can’t guarantee any particular result.

10Intellectual property

We own the Site, the PrimeFloAI name and logo, and our software, prompts, templates, workflows and know-how. You may not use them except as these terms allow.

You keep ownership of your data, branding and content. Once you’ve paid for them, you may use the campaign messages and other materials we create specifically for you in your business. While you’re a client, you may use our systems to run your campaigns. We won’t name you or share your results publicly without your permission.

11Third-party services

Our services connect to tools made by other companies, such as calendars, CRMs, messaging providers and AI models. Those tools are governed by their own terms, and we’re not responsible for their availability or for changes their makers decide to make. The Site may also link to other websites, which we don’t control.

12Australian Consumer Law

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can’t lawfully be excluded or limited.

Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the services again, or paying the cost of having them supplied again.

13Limiting our liability

To the extent the law allows, and subject to section 12:

• the Site and free demos are provided “as is”, without any promise that they’ll be available, accurate or free of errors;
• we’re not liable for any indirect or consequential loss, or for lost profits, revenue, data or opportunity; and
• our total liability for all claims connected with the Site, these terms or our services is limited to the fees you paid us in the three months before the event that caused the claim, or AUD $100 if you haven’t paid us anything.

Our liability is reduced to the extent that you, or anything you supplied, caused or contributed to the loss.

14Claims caused by your data

You agree to cover our losses, including reasonable legal costs, from any claim, complaint or fine made against us because you broke section 7, or because contact details or content you gave us weren’t yours to give. This doesn’t apply to the extent we caused or contributed to the loss.

15Suspending or ending access

We may suspend or end your access to the Site or a demo if you break these terms or use them in a way that could harm us, other users or the people we message. Ending a client relationship is covered by your Proposal. Sections 7, 9, 11, 13, 14 and 15 keep applying after our relationship ends.

16Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Changes apply from when we publish them, but they won’t change a Proposal you’ve already agreed unless you agree. If you keep using the Site after a change, you accept the new terms.

17Governing law

These terms are governed by the laws of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Australia. If any part of these terms can’t be enforced, the rest still applies.

18Contact us

Questions about these terms? We’re happy to help.